Our Mission
Our mission is to help companies build stronger customer relationships through scalable, omnichannel support. As a customer-focused BPO, we operate as an extension of your team—delivering personalized, high-quality service that feels in-house. We are committed to elevating the customer experience while driving measurable, meaningful results for your business.
Our Team
At OnPoint CX Solutions, our team is the backbone of the exceptional service we deliver. With decades of combined experience in customer care, sales, back-office support, and omnichannel operations, our experts are trusted partners in driving business growth. More than service providers, we become an extension of your team—bringing professionalism, insight, and a shared commitment to your success.
Our Technology
We use the latest technology to ensure that our contact center operates efficiently and effectively. Our systems are secure, reliable, and designed to handle high call volumes.
Industries We Serve
Energy
Healthcare
Healthcare
We support deregulated energy suppliers and utilities with end-to-end customer care solutions. From acquisition and retention to back-office operations and verification support, our team helps streamline operations and enhance the customer experience in a highly competitive market.
Healthcare
Healthcare
Healthcare
We support healthcare organizations with compassionate, efficient customer experience solutions tailored to the needs of patients and providers. From appointment scheduling and patient support to insurance verification and back-office operations, our team delivers thoughtful, service across every touchpoint.
Telecommunications
Market Research & Surveys
Market Research & Surveys
We partner with telecom providers to deliver exceptional customer acquisition and care services. Our CX-driven approach ensures seamless interactions that grow your customer base and foster lasting loyalty.
Market Research & Surveys
Market Research & Surveys
Market Research & Surveys
We help businesses gather valuable customer insights through expertly managed market research and surveys. Our approach ensures smooth engagement and accurate data collection, empowering you to make informed decisions that enhance the customer experience.